LINE Initiatives and Schedule of Key Events Regarding the Handling of Personal Information

2021.04.16 ALL

LINE Corporation is planning and implementing the below measures regarding the global handling of personal information pertaining to Japan users.

NOTE:

This page will be updated periodically with additional or updated information.

All authorities mentioned below refer to Japan-based authorities unless otherwise noted.

■ Schedule of Key Events and Status

March 23, 2021	First Special Advisory Committee on Global Data Governance held (Media present during introductory remarks)
	Personal Information Protection Commission report submission
	Media briefing session held Presentation material (“Current Status of LINE’s Global Data Governance and Policy Going Forward) https://d.line-scdn.net/stf/linecorp/ja/pr/20210323_LINE.pdf (Japanese only)
	Following the above media briefing, an announcement was made regarding LINE’s “two-pronged transitioning to Japan” and “two-pronged enhancement of transparency” to provide assurance for Japan users that their personal information is safe and secure “Report on the Handling of Personal Information Submitted to the Personal Information Protection Commission and Details on Policy Going Forward” https://linecorp.com/ja/pr/news/ja/2021/3682 (Japanese only)
	■ Completed blocking access to Japanese user personal information from China ■ Completed halting the development, maintenance and operational work related to functions and services involving communication on the LINE app
March 24, 2021	Local government briefing session held to provide details on the COVID-19 vaccination reservation system and LINE Official Accounts
March 26, 2021	Announcement regarding the data management system of the LINE Doctor service “Regarding the Data Management System of the LINE Doctor Service” https://linehealthcarecorp.com/ja/pr/news/2021/6 (Japanese only)
March 29, 2021	Financial Services Agency report submission
March 31, 2021	Revision of privacy policy “Revision of Privacy Policy for Japan Users. Clarification of Countries and Operations Regarding Data Transfer for Access and Storage Overseas.” https://linecorp.com/ja/pr/news/ja/2021/3684 (Japanese only)
March 31, 2021	Completed transfer of LINE Doctor image data to Japan servers
April 5, 2021	First Technology Verification Subcommittee held Special Advisory Committee on Global Data Governance – Z Holdings Corporation https://www.z-holdings.co.jp/en/notice/20210406/
April 7, 2021	Second Technology Verification Subcommittee held Special Advisory Committee on Global Data Governance – Z Holdings Corporation https://www.z-holdings.co.jp/en/notice/20210406/
April 13, 2021	Special Advisory Committee on Global Data Governance held “ZHD Holds Second Special Advisory Committee on Global Data Governance” – Z Holdings Corporation https://www.z-holdings.co.jp/en/pr/press-release/2021/0414
April 14, 2021	Third Technology Verification Subcommittee held Special Advisory Committee on Global Data Governance – Z Holdings Corporation https://www.z-holdings.co.jp/en/notice/20210406/
April 19, 2021	Ministry of Internal Affairs and Communications report submission
April 23, 2021	Fourth Technology Verification Subcommittee
April 23, 2021	"Guidance from the Personal Information Protection Commission and Enhancement Measures" https://linecorp.com/ja/pr/news/ja/2021/3718 (Japanese only)
April 26, 2021	"Guidance from the Ministry of Internal Affairs and Communications and Enhancement Measures" https://linecorp.com/ja/pr/news/ja/2021/3722 (Japanese only)
April 27, 2021	"Regarding the Correction of the of Inaccurate Wording in the LINE App 'Report' Screen" https://linecorp.com/ja/pr/news/ja/2021/3725 (Japanese only)
April 28, 2021	Third Special Advisory Committee on Global Data Governance
April 28, 2021	"Information Security Measures Regarding LINE Pay and Other Financial Services" https://linecorp.com/ja/pr/news/ja/2021/3729 (Japanese only)
April 30, 2021	"Revision of Privacy Policy for LINE Pay and Other Financial Services" https://linecorp.com/ja/pr/news/ja/2021/3732 (Japanese only)

■ Related Press Releases and Announcements

March 17, 2021	“Regarding Media Reports Pertaining to User Personal Information” https://linecorp.com/ja/pr/news/ja/2021/3675 (Japanese only)
March 19, 2021	“Regarding Z Holdings' Announcement on the Formation of a Special Committee of External Experts on Global Data Governance" https://linecorp.com/ja/pr/news/ja/2021/3679 (Japanese only)
March 23, 2021	“Report on the Handling of Personal Information Submitted to the Personal Information Protection Commission and Details on Policy Going Forward” https://linecorp.com/ja/pr/news/ja/2021/3682 (Japanese only)
March 26, 2021	“Regarding the Data Management System of the LINE Doctor Service” https://linehealthcarecorp.com/ja/pr/news/2021/6 (Japanese only)
March 31, 2021	“Revision of Privacy Policy for Japan Users. Clarification of Countries and Operations Regarding Data Transfer for Access and Storage Overseas.” https://linecorp.com/ja/pr/news/ja/2021/3684 (Japanese only)
April 6, 2021	Special Advisory Committee on Global Data Governance – Z Holdings Corporation https://www.z-holdings.co.jp/en/notice/20210406/
April 14, 2021	“ZHD Holds Second Special Advisory Committee on Global Data Governance” – Z Holdings Corporation https://www.z-holdings.co.jp/en/pr/press-release/2021/0414
April 23, 2021	"Guidance from the Personal Information Protection Commission and Enhancement Measures" https://linecorp.com/ja/pr/news/ja/2021/3718 (Japanese only)
April 26, 2021	"Guidance from the Ministry of Internal Affairs and Communications and Enhancement Measures" https://linecorp.com/ja/pr/news/ja/2021/3722 (Japanese only)
April 27, 2021	"Regarding the Correction of the of Inaccurate Wording in the LINE App 'Report' Screen" https://linecorp.com/ja/pr/news/ja/2021/3725 (Japanese only)
April 28, 2021	"Information Security Measures Regarding LINE Pay and Other Financial Services" https://linecorp.com/ja/pr/news/ja/2021/3729 (Japanese only)
April 30, 2021	"Revision of Privacy Policy for LINE Pay and Other Financial Services" https://linecorp.com/ja/pr/news/ja/2021/3732 (Japanese only)

------------------------------------

Update History

April 22, 2021: "Fourth Technology Verification Subcommittee" and "Third Special Advisory Committee on Global Data Governance" added

April 26, 2021: "Guidance from the Personal Information Protection Commission and Enhancement Measures" added

April 27, 2021: "Guidance from the Ministry of Internal Affairs and Communications and Enhancement Measures" added

April 27, 2021: "Regarding the Correction of the of Inaccurate Wording in the LINE App 'Report' Screen" added

April 28, 2021: "Information Security Measures Regarding LINE Pay and Other Financial Services" added

April 30, 2021: "Revision of Privacy Policy for LINE Pay and Other Financial Services"