Tokyo, Japan  August 14, 2017 LINE Corporation announced that some of its game titles operating as part of the LINE Games portfolio closed at 3 pm today (GMT+9).

Through this decision, LINE Games hopes to focus its resources on titles that are enjoying greater growth in order to further propel the service as a global gaming platform.

 

Along with the closure of these games,  the purchased balance of prepaid payment instruments as of the closure (hereinafter referred to as “purchased balance of prepaid payment instruments“) will be refunded to users according to Japanese law (Article 20, Section 1 of the Payment Services Act).

 

We would like to thank all players for their support over the years. LINE Games will continue to work towards providing more fun and exciting games for the enjoyment of all players.  We appreciate your understanding over this decision.

 

The games that have closed and the prepaid payment instruments that will be refunded are as follows.

 

List of Closed Games and Prepaid Payment Instruments Refundable

Balance of prepaid payment instruments unused as of August 14, 2017 3 pm (GMT+9) will be refunded.

Issuer of Prepaid Payment Instruments

LINE Corporation

 

How to Apply for Repayment

1. Access the refund application form (https://refund.line.me/) and log in using your LINE account information (email address and password).

Please note that the repayment application form is designed to be accessed from a PC browser, and may not display correctly on smartphone browsers.

2. Select the title you wish to apply for a refund for, and check the balance displayed.

3. Enter your bank account information and submit your application. If there is no refundable amount, the form to enter your bank account information will not be displayed.

 

For Users Using Guest Login:

The Refund Application Form mentioned above only applies to players logging in via LINE.

In order to apply for a refund, players using Guest Login will have to access the inquiry form via the link below. Please use the form to let us know that you wish to be refunded, making sure to include the game title in question in your message. We will then provide you with an email address to which you can send your balance and bank account information.

 

Inquiry form

https://lg-cs.line.me/fm/public/inquiry/index

 

Period Repayment Applications are Accepted

From 3 pm on September 25, 2017 until 3 pm on November 27, 2017 (GMT+9).

If your repayment application is not received within the above time period, then you will be excluded from the repayment proceedings.

 

Repayment Method

After the required processing has been completed by LINE Corporation, the amount equivalent to the purchased balance of prepaid payment instruments will be submitted in Japanese Yen via bank transfer to the bank account designated by the customer.

Remittance fees such as bank transfer fees, both domestic and international, will be the sole responsibility of LINE Corporation.

In the case of international remittances, other fees such as receipt fees, brokerage fees, and foreign exchange fees will not be the responsibility of LINE Corporation.

 

Help Center

Please contact us via the LINE Corporation (JR Shinjuku Miraina Tower, 23F 4-1-6 Shinjuku, Shinjuku-ku, Tokyo 160-0022）Problem Report Form(https://contact.line.me/).

 

Please Note

・Processing of repayments will begin after applications have stopped being accepted (from December 1, 2017, GMT+9).

If you would like to modify any deposit account information you have already submitted, in cases such as when the information contained an error, please resubmit the account information under the same procedures. In such cases, refunds will be deposited to the last submitted account.

 

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